Policies

In Balance Point Equine Bodywork’s commitment to provide an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION

Please be ready for your appointment(s) 10 minutes prior to the scheduled starting time so your animal is clean, ready and relaxed.

Please have your horse secured in a location of the barn that is quiet and comfortable.  For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. main barn aisle during feed time).  Please provide a windbreak if we will be working outside. 

You may attend the session, or if you have other matters to attend to that is just fine also.  I do require the owner’s attendance at the beginning of the very first session but am flexible after that.  If you will be attending, please refrain from interacting with your horse during the session so that your horse and I can focus on each other.  I will also ask that we keep conversation to as much of a minimum as possible, and to save questions until after the session is over so that I may maintain my concentration and connection with your horse. 

LATE ARRIVAL POLICY

Late arrivals made 20 minutes after scheduled start time will be automatically cancelled and charged according to our cancellation policy unless we are notified that you are running late.  We understand that life happens but please call or text us and let us know.  406-272-6275

At the discretion of Balance Point Equine Bodywork we may be able to accommodate a partial or full appointment for late arrivals.  To be fair and courteous to everyone’s time, your service(s) may be shortened in order to keep on schedule.

CANCELLATION POLICY

At Balance Point Equine Bodywork, any appointments not canceled within 24 hours, no-show appointments, OR if you are more than 20 minutes late for your scheduled time are subject to our cancellation policy fees.  Multiple services (two or more horses) require 48 hours cancellation notice. 

Cancellation fees are as follows:

     - Cancellation with less than 24 hrs notice (48 hrs for 2 or more horses) is full session fee.

     - No-show is full session fee. 

We value our time as well as yours, and cancellations or no-shows do cost us money. We are not only here to help your animals feel better but to make a living as well.

​We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Balance Point Equine Bodywork.  I’m really flexible, but communication is key!

TRAVEL

Travel charge is calculated either from my home in Elk Park, or from Butte, MT (whichever is closer to you) as follows:

  •      The first 50 miles are complimentary 

  •      Over 50 miles is $.50 per mile, one way. 

  •      Travel fee will be waived for a single group of 6 horses within 200 miles of Butte, MT

  • Please contact me to discuss travel fees if you are located farther than 200 miles of Butte, MT.

  •      Travel fee will be split between all clients/horses in the same travel area for that appt day. 

PAYMENT

Session fee is $100 per horse.  If extra modalities are used during the session, i.e. Cold Laser or Red Light Therapy, they are included in the session fee. 

Any deposits paid to reserve an appointment will be deducted from the final amount.  During the appointment, Balance Point Bodywork may suggest additional services or products not included in the original estimated price. The owner reserves the right to decline additional services or products that may change the final price, but understands in doing so they forfeit potential benefits from those services.

Payment is expected at time of service unless prior arrangements have been made. 

All payments must be paid in full after services are rendered, and may be paid via cash, check (made out to Jamie Lode), PayPal, Venmo, or Cashapp. 

All packages must be prepaid and used within 1 calendar year of purchase.

All gift certificates must be used within 1 calendar year of purchase date.

REFUND POLICY

We do not offer refunds on deposits made to reserve a service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment.


CONFIDENTIALITY AND CONVERSATION


The discussion between Balance Point Equine Bodywork/Jamie Lode and the client is private and confidential.  


LIABILITY DISCLAIMER

Working with any animal involves inherent risk. The owner shall agree to not hold Balance Point Equine Bodywork/Jamie Lode responsible for any injury or condition that may occur to their animal. Balance Point Equine Bodywork/Jamie Lode agrees not to hold the owner responsible for any injury that may occur to her during the appointment (e.g. from a bite or kick).

Jamie with Balance Point Equine Bodywork reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question &/or if the horse is not responding appropriately to the treatment.


EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep Balance Point Equine Bodywork informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, chiropractor, physical therapist, or other health professionals that our services are safe to continue. 


VETERINARY DISCLAIMER 


Equine Massage & Bodywork is not, nor intended to be, a substitute for veterinary medicine.  It is a complementary form of health care.  The owner is advised to consult a veterinarian prior to the animal receiving massage or bodywork with any medical concerns or questions and/or to verify with the veterinarian that massage and bodywork are appropriate for the specific animal in question.

Jamie Lode is an Equine Massage Therapist & Bodyworker, NOT a veterinarian, and therefore is not able to answer any medical questions nor diagnose or treat any illness or disease.

Forms

Balance Point Equine Bodywork will provide client profile forms, horse profile forms, session intake forms, and policy & consent forms to be filled out and returned before the appointment date. These are sent and received via email. Please let us know if you do not have access to email and we will provide written forms to be filled out the day of the appointment.


Media

Occasionally Balance Point Equine Bodywork will take photographs and/or videos to be used for educational or promotional purposes on social media, websites, or other marketing material. No personal information will be shared and the media will focus on the work being done on the horse. The client has the opportunity to opt out via the policy/consent form.